Selling Self-Fulfilled Products

Last Updated: Apr 15, 2014 11:42AM PDT

Note: This feature is exclusive to the Premium account subscribers

If you decide to create and fulfill your own self-fulfilled products, Zenfolio will take orders from your clients and forward them to you. You will need to collect payment, and fulfill orders directly. Payments can also be accepted using PayPal. The responsibility is with you to communicate with your customers and to provide customer service. You also have the option of offering your self-fulfilled products in one of 19 supported currencies.
 

Steps for selling self-fulfilled products

Once these are completed you must still:

  

Create your self-fulfilled product

‚ÄčNote: This feature is exclusive to the Premium account subscribers.

If you plan to offer photo products that you will be fulfilling directly, this is where you create them. It's important to define each photo product by using a representative product image and give it a good description.

You can require a minimum photographic resolution if necessary. For example, if your photo product is a 40x60 inch poster, then the image used would have to meet the minimum photographic resolution for that product.

You can also specify aspect ratio for cropping. This is used to maintain product dimensions when a photograph is cropped so that parts of the image aren't lost. If the final product is usable when oriented both horizontally or vertically, then allow to rotate cropping rectangle.

Once you have created your self-fulfilled products, you can edit and delete them at any time from the self-fulfilled products list.

*Also - once you have created your Self-fulfilled Product(s) and defined the shipping category you will also need to create a Shipping Method that corresponds with your products.
Please see the the Shipping methods instructions for the steps on creating your applicable shipping methods.

Creating a self-fulfilled product

  1. In Edit View, click SELLING from the main menu.
  2. Click Self-Fulfilled Products from the Selling menu on the left.
  3. Select Product List. A new window will load.
  4. Click Create New. A new page will load.
  5. Type a title and description for your product in the text field provided.

    Check or un-check the box that reads Allow customers to leave a note when purchasing.

    Select the product currency you would like to assign from the drop-down menu.

    Type your base cost (optional) in the text field provided.

    Note: Base cost is not the price you will be charging customers. It is your internal cost to help calculate profits in the reports. You will set the actual price of this product when you add it to a price list.

  6. For Category, click Edit. A Select Category window will open.
  7. Choose the category or categories where you would like the product to appear in. Select as many categories options as necessary.
  8. Click Select.
  9. The category options you have selected will appear in the category window. By default Other Products is an option. These may be deleted by selecting the orange 'x.'

  1. For Small Preview Image, click Upload your image (highly recommended).

    Click Browse and select a photo from the files on your computer.

    Image can be up to 244 x 214 pixels and will be displayed 'as is' without any auto resizing. The file should be a JPG, GIF, TIFF, or PNG.

    Note: If you don't upload an image then the default 'package' icon will be used as a placeholder.

  2. For Large Preview Image, click Upload your image (highly recommended).

    Click Browse and select a photo from the files on your computer.

    Image can be up to 900 x 480 pixels and will be displayed 'as is' without any auto resizing. The file should be a JPG, GIF, TIFF or PNG.

    Note: If you don't upload an image then the default 'package' icon will be used as a placeholder.

  3. Set the Minimum and Maximum number of photographs that can be used for this product under Number of photos required for the product.
  4. Click the Require minimum photo resolution box (optional). Type the Minimum Horizontal Resolution in the text field provided. Type the Minimum Vertical Resolution in the test field provided. You will now only be able to use photographs at this resolution or above.
  5. Click the Specify Aspect ratio box (optional) Type the aspect ratio parameters in the text fields provided.

    Click the Allow to rotate cropping rectangle box (optional).

  6. Select the Shipping Category for your product by clicking the size of the packaging it will need.
  7. Click Save. Your product will be added to your Custom Product list.



*IMPORTANT! Once you have created your Self-fulfilled Product(s) and defined the shipping category you will also need to create a Shipping Method that corresponds with your products.

Please see the the Shipping methods instructions for the steps on creating your applicable shipping methods.

Define shipping methods

Note: This feature is exclusive to the Premium account subscribers.

If you plan to offer products that you will be fulfilling directly, you need to specify methods of shipping you use. This would be a method such as USPS, UPS Ground, FedEx Next Day, etc. Each product you offer will need to belong to a shipping category, and you can specify shipping method(s) for each shipping category and destination.

You can create or delete shipping methods at any time.

Creating shipping methods

  1. In Edit View, click SELLING from the main menu.
  2. Click Self-Fulfilled Products from the Selling menu on the left.
  3. Select Shipping Methods. A new window will load.
  4. Click Create New. A new page will load.
  5. Type the Shipping Method Name in the field provided. This name will be visible to your customers. Also choose the Currency from the dropdown menu options.
  6. Under This shipping method delivers the following sizes, check the package sizes you want to offer. You will need to enter delivery costs for each package size you choose to offer and the maximum number of items each packaging size will accommodate.
  7. If you are using multiple package sizes, you may want to indicate the number of smaller packages that fit inside the next size up.
    *A self-fulfilled product is only designed to use one package size. By entering the number of smaller packages that will fit inside the next size up, an order for that product will be able to ship using that next size up when warranted.
  8. Under This shipping method delivers to the following destinations, click to highlight the name of a country you can deliver to press Add. The country will be added to the Selected Countries box on the right. Repeat this action until you've added all of the countries you can ship to.
  9. Click Save to apply your changes.


 

Determine how you will collect payments for your product

Note: This feature is exclusive to the Premium account subscribers.

You can configure a your own PayPal account for your clients to use during order checkout and payment will be sent to you. This creates a seamless checkout process for your clients.
Premium Business members have the option to configure a Merchant Account to allow payments to be collected through a credit card processor. Click here for more information on setting up a merchant account to collect payments!

You will need to set up a PayPal account on their website before you can begin using this feature. We recommend using a Premier or Business PayPal account. Either account type allows you to accept credit card payments from your clients in addition to paying through their own PayPal accounts. PayPal does charge fees for their service.

Configuring PayPal to accept payment for self-fulfilled products

  1. In Edit View, click SELLING from the main menu.
  2. Click Self-Fulfilled Products from the Selling menu on the left.
  3. Click Collecting Payments. A new window will load.
  4. Click to select Use PayPal to collect payments during the checkout process.
  5. Enter your PayPal e-mail address in the field provided and confirm it in the second field.
  6. Click Save to apply your changes.

Pay Pal Account Types:

  • Personal: Recommended for individuals who shop and pay online, or wish to send or receive personal payments for shared expenses such as splitting of dinner bills or rental charges. We don't recommend that sellers open a Personal account to receive online payments, as the transaction fees are higher.
  • Premier: Recommended for casual sellers or non-businesses who wish to get paid online, and who also make online purchases.
  • Business: Recommended for merchants who operate under a company/group name. It offers additional features such as allowing up to 200 employees limited access to your account and customer service email alias for customer issues to be routed for faster follow-ups.

This information summarizes the difference/comparison between the three Pay Pal accounts.

Personal accounts are ideal if you shop online but do not sell many items. With a Personal account, you can:

  • Make secure payments on eBay and merchant websites using your credit card, debit card, or bank account.
  • Send and receive money from friends and family.

Premier accounts are like Personal accounts but have more options when selling items. With a Premier account, you can:

  • Send and receive money.
  • Make the same secure payments on eBay and merchant websites using your credit card, debit card, or bank account as you can with a Personal account.
  • Apply for a PayPal Debit MasterCard®.

A Business account has all the abilities of a Premier account but adds many services. With a Business account, you can:

  • Operate under your company or business name.
  • Accept debit card, credit card, and bank account payments for a low fee.
  • Manage users, allowing you to give separate access rights to each of your employees.
  • Gain access to PayPal products that meet your business needs, such as Website Payments Pro or Virtual Terminal.
  • Use PayPal Business Setup to set up your account in a short time.
  • Apply for a PayPal Debit MasterCard.

Please visit the PayPal web site for more information.